Whoever Speaks First Loses
We’ve all heard the phrase “silence is golden.” This week, I’ll tell you why that is especially true in business…
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Get Your Reps In
Success in sales is like going to the gym. How? This week, I’ll tell you how I learned about getting…
Pick up the Phone
People all too often rely on email as their means of business communication––but there’s one tried-and-true method that will always…
Give Them a Reason to Say “Yes”
Tired of always hearing “no” from prospective clients? Chances are, you aren’t giving them enough reasons to say “yes.” This…
The Customer is NOT Always Right
It might sound crazy to some, but no matter the size or age of your business, the customer is NOT…
You Work With Me (not for me)
No one works for me––they work with me. This week, I’ll explain why that distinction is critically important to the…
If Your Answer is Long, You Did Not Answer
How many of us have had someone give us a long-winded answer to a question that never really answered anything?…
What’s Old is New
What’s old is new again–except when it comes to business. This week, I talk about what was right about old…
I Can’t Get No “Satisfaction”—and I Don’t Want Any
I don’t care if my team is “satisfied” with their job—but I do care if they feel fulfilled. This week,…
You Don’t Lose—You Learn
People often see people leaving their organization as a betrayal, but they’re missing the bigger picture. This week, I talk…
People Hear What They Want to Hear
Clients and those we serve will always hear what they want to hear, especially when it comes to numbers. This…
Close Your Mouth and Open Your Ears
Nowadays, it seems like everyone has the same opinion: that everyone else’s opinion is wrong. This week, I share with…