Surround Yourself With People Who Are Smarter Than You
It’s challenging being surrounded by people who are smarter than you. That’s the goal. If you want people to blindly…
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How to Negotiate Prices with Vendors
ALWAYS negotiate over the phone, not email. On a call, you can convey emotion. Over email, you only have words…
The Most Underused Questions in Business
“Are you sure?” and “Why?” are the two most underused questions in business. Asking these questions forces people to confront…
All Business Is the Experience Business
If you only sold products, it wouldn’t matter how good your relationships are. All that would matter are the products…
How to Help People Learn Through Their Mistakes
We love when our Tribe makes mistakes. In the long run, mistakes actually accelerate people’s learning process. That’s why we…
The Myth of Low Level Tasks
There’s no such thing as Low-Level tasks, duties, and responsibilities. And if you refer to people’s tasks as Low-Level, what…
How to Lead Leaders
Set expectations early and often, or they will be set for you. Almost EVERY challenge we face as a company…
Run Your Meetings so People Love Them
If a meeting can start without you, then you shouldn’t be in it. That’s just one way we make our…
Know Your Numbers, Know Your Business
Numbers tell a story. If you don’t know your company’s finances, you don’t know your story. In the beginning, our…
The Two Questions to Ask Before Firing Someone
When I came on as CEO of Scribe Media, I ended up firing 8 of the 14 people that were…
How to Solve the “Good People, Wrong Seat” Problem
We needed to have a hard conversation. He wasn’t getting fired. He wasn’t getting demoted. But we needed him to…
“Could You Do My Job?” How to Coach Your Replacement
“You just walked into the office. The co-founders are gone, you can’t get ahold of me, and three people just…