Whoever Speaks First Loses
We’ve all heard the phrase “silence is golden.” This week, I’ll tell you why that is especially true in business conversations.
Get Your Reps In
Success in sales is like going to the gym. How? This week, I’ll tell you how I learned about getting in the reps.
Pick up the Phone
People all too often rely on email as their means of business communication––but there’s one tried-and-true method that will always be the most effective. Read on and I’ll tell you what that is.
Give Them a Reason to Say “Yes”
Tired of always hearing “no” from prospective clients? Chances are, you aren’t giving them enough reasons to say “yes.” This week, we’ll talk about how I learned to build solid relationships doing just that.
The Customer is NOT Always Right
It might sound crazy to some, but no matter the size or age of your business, the customer is NOT always right. This week, I’ll talk about why we need to think differently about that.
You Work With Me (not for me)
No one works for me––they work with me. This week, I’ll explain why that distinction is critically important to the success of you and your team.
If Your Answer is Long, You Did Not Answer
How many of us have had someone give us a long-winded answer to a question that never really answered anything? This week, I’ll talk about why people fall into this trap and why clarity is kindness.
What’s Old is New
What’s old is new again–except when it comes to business. This week, I talk about what was right about old corporate culture and how we implement it.
I Can’t Get No “Satisfaction”—and I Don’t Want Any
I don’t care if my team is “satisfied” with their job—but I do care if they feel fulfilled. This week, I’ll talk about why that difference is critically important.
You Don’t Lose—You Learn
People often see people leaving their organization as a betrayal, but they’re missing the bigger picture. This week, I talk about how I shifted my mindset around this notion.