People Hear What They Want to Hear
Clients and those we serve will always hear what they want to hear, especially when it comes to numbers. This week, we’ll talk about the best way to use that information.
Share Feedback Early and Often
Are you only giving the people you serve quarterly or annual reviews? Then you’re doing them a disservice. This week, I’ll talk about why you need to share feedback early and often.
We Only Fail When We Stop Trying
“Fail fast” is an all too-common catchphrase today, and it’s dangerous. We need to remove “failure” from our vocabulary and focus more on mistakes. This week, I’ll tell you why, using an example you might not expect.
Share Your Mistakes
I’ve often said that leaders only want to tell you about their successes and not the lessons they’ve taken from their mistakes. However, I haven’t shared enough of my valuable mistakes with you. This week, I’m going to change that.
There’s No Such Thing as a Dumb Question
Most companies discourage questions—you get fired for asking too many. We’re the opposite…
You can get fired if you don’t ask ENOUGH questions.
Why? Because we value Learning, and you can’t learn if you don’t Ask Questions.
Encouraging people to ask Questions helps us learn faster and earn Smarter Results.
Share Bad News Early
Most companies don’t share bad news early (or at all) because they think it will soften the blow. Really, it just pisses people off. Your customers get blindsided. That’s why we share bad news IMMEDIATELY: because it makes people Grateful, not Mad.
Share Positive Feedback as Readily as Negative Feedback
If you have a negative experience with a company, you find them online to leave a negative review.
And maybe you should.
But how quick are you to contact companies when something goes RIGHT?
I give positive feedback as quickly as I’d give negative feedback.
There Is No Success Without Sacrifice
Will you make the necessary sacrifices for success?
If society wants to shame your sacrifices for success, remember:
Whether you’re President of the United States, President of a business, or the lowest paid person in a company, there is no success without sacrifice.
Did You Hire the Best or the Best Available?
You’re growing fast, and you can’t hire fast enough. But you also can’t find the right people. That’s painful.
But it’s not nearly as painful as hiring the wrong person because they were the best you could find at the time.
Are you hiring the Best or the Best Available?
Some People Won’t Like You
Not everyone is going to like you. Most people don’t learn this lesson until they’re in high school, college, or God forbid your first career.
The sooner you accept that, the more successful you’ll be.
Are you willing to accept that not everyone likes you?